Support

Remember the people who matter. Here's a hand if you need one.
Do I have to add a birthday for everyone?

No. A name is all you need. Birthdays are optional — add one only when you have it, and Fondly will count down and remind you. People without a birthday simply live on your People list.

How do reminders work?

When a person or date has a birthday, Fondly schedules a local notification. In Settings you can choose how far ahead to be reminded (on the day, 1 day, 3 days or a week before) and the time of day.

What are dependents?

Dependents are the people (or pets) attached to someone — a partner, kids, a dog. Add them once and their birthdays appear on Today on their own.

What is "keep in touch"?

Set a cadence on a person (monthly to yearly) and Fondly nudges you to reach out if it's been a while. Tap "Reached out" — or call, text or email them from their card — to reset the clock.

Will my list sync to my other devices?

Turn on iCloud backup in Settings to keep your list across your devices via your own iCloud account. The lightweight backup keeps everything except photos; the optional full iCloud sync includes photos too. You can also export a complete backup file at any time.

How do I share a person with another Fondly user?

Open them, tap the ••• menu and choose Share this person. Fondly makes a small card file you can send by AirDrop, Messages or Mail — when they tap it, Fondly opens and asks before adding. Settings also has "Send my card" so friends can add you.

What are birthday cards?

Tap Wish on Today (or Send a note on a person) to pick from three ready-made message styles, or share a beautiful card image — perfect for Messages, Instagram or WhatsApp.

Does Fondly have dark mode?

Yes — Settings ▸ Appearance offers Auto, Light and Dark. Auto follows your system: warm paper by day, candlelit plum by night. The widget adapts too.

How do I add the widget?

Long-press your Home Screen or Lock Screen, tap +, search for Fondly, and add the Upcoming widget to see who's next at a glance.

What does the one-time unlock include?

Fondly is free for up to ten people. A single tip unlocks unlimited people and dependents forever — no subscription. Already paid and switched phones? Tap Restore on the unlock screen.

Is my data private?

Yes. Everything stays on your device (and your own iCloud if you enable it). Fondly collects nothing, has no ads and no account. See our Privacy Policy.

Still stuck?

We usually reply within a day or two.

Email fondly-support@polaredgedc.com